2. Front desk responds
5. I say I need to cancel due to relocation
9. Front desk says be right back
I signed up and took advantage of the 3 training session package! I was teamed up with Tate Gordon. He is an amazing instructor! He's very knowledgeable, supportive and motivating! He knew how to substitute and modify some of the exercises that were not a good fit for me. He's so personable, kind and fun too! Overall, I really like Gold's Gym, too! The facility is clean and I like the layout/set up of this location. They have alot of great classes that are part of the membership. I love Bodypump and yoga! This gym is totally affordable, too! I recommend Gold's, as well as Tate as a trainer! If you get an opportunity to work with him, do it!
The gym is currently getting updated and i cant wait to see how it looks after. i remember the 24 hour fitness that was there previously and was not a fan of any team member there or the facility, but now that golds has taken over it is an amazing experience and i love how clean everything is. most gyms cardio equipment are always broke but this gym has not one machine out of order. bravo to the take over GOLDS. we need a good fitness center in this area with affordable pricing.
11. We say our thank yous and good byes then hang up
The worst people to deal with when cancelling your membership. After about 12 phone calls, 2-3 months of lies from their management team, and even messaging the Headquarters about the problems, I'm nearly having to buy a plane ticket to fly back to STL to deal with this in person. Here's the never ending looped process of Gold's Gym customer service...
3. I say I'd like to speak to a manager
6. Front desk says let me get the manager for you
13. I talk with headquarters
By the way, this same process more or less has happened more than 3 times already -- once with an actual manager, the rest with different front desk people. Headquarters tells me they would have the GM of the location, Jason Hardin, reach out to me within 1-3 days to fix the issue AND he hasn't reached out to me at all. I'm 72 hours away from filing with BBB if this doesn't get resolved which by the way they have a D- review due to other complaints unresolved. I'll update my review with more info once I have it. Grab popcorn.
14. They say they'll have the manager of the location reach out
4. I'm asked why
8. I call it a lie (knowing they do relocated cancellations by providing proof of relocation over email)
I like going here but the facility has been noticeably very dirty lately. The elliptical machines have dust/dirt all over them and pedals have been accumulating enough loose dirt to make your feet slip when running. I don't mind cleaning the machines myself but not when it takes 5 or 6 paper towels to get the dirt off! (Last night one of the machines had a hunk of dried mud on it!). To other members...please don't track in mud from your yard. At least bring clean shoes!
15. 10 days later... still no call or email
Gold's Gym the best workout place in town! Reasonable membership prices! Very clean, friendly and helpful associates! New remodeled recently! Great working hours! Highly recommended!
10. Front desk says okay sir I'm going to cancel that for you immediately and you should get an email in 5 minutes
12. 10 days later... still no email
1. I call the location
7. Front desk comes back and says the manager is busy and told me that you have to come in to cancel
Gold S Gym is a US Gym based in Chesterfield, Missouri. Gold S Gym is located at 14885 West Clayton Road, Chesterfield, MO 63017, USA.
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