The staff at Midwest Veterinary Referral were so kind and gracious with the sudden loss of one of my pets. I am new to the area without an established vet and was filled with anxiety and grief. It was 2am and the staff was calm and reassuring on the phone, then met me at the door to help. They went out of their way to comfort a stranger and followed up with condolences and warm thoughts. I am forever grateful for their kindness, grace, and support.
Dr. Otta is the best Optho around! Highly recommend.
The were professional, very easy to deal with and the facilities were nice. It was a real benefit that they offer 24-hour services, because we had a situation on Saturday night and they came through. We felt it was a very positive experience taking out pet here for care.
I just called this location as it is Memorial Day and my vet was closed. I had treated my kitten 2 days ago for worms and have yet to see urine in her litter. I called to just see if I needed to bring her in or if that was something normal following the treatment. The purely incompetent woman on the phone provided NO advice, but simply said "yea...I'm not sure if your vet is closed or not..." and just paused. I said "yes they are..." and she responded with "yea we can't say anything without having seen your cat first". As much as I understand that, I honestly could not even continue the conversation. Why would you need to see my cat to tell me how long is too long not to see urine? I immediately called Animal Emergency Hospital in O'Fallon and the woman I spoke with was extremely kind (and clearly passionate about what she does) and made me feel much better about what to do! I would NEVER take my animal to this hospital and I will be sure to spread the word. Poor, poor service for the first person to talk to! It saddens me to see poor customer service especially when I know numerous people needing jobs! Thanks for the quick understanding to never go here!
STAY AWAY! Their lack of attention allowed by dog's IV to get ripped out in "Intensive Care", causing an embolism. They killed my dog and charged me $5600 to do it. Even charged me additional to do CPR.
Midwest Veterinary Referral Center is a US Veterinary Care based in Chesterfield, Missouri. Midwest Veterinary Referral Center is located at 17497 N Outer 40 Rd, Chesterfield, MO 63005, USA.
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