I came here and saw they had a nice purse collection especially the items that were suppose to be on sale with many red mark down tags. However once I got to the cashier to check out the purse I selected with the $9.97 price tag on it somehow came up to be $17.36. What a joke I informed the cashier and she claims that price was incorrect I informed her all the tags on the wall were marked down she just said “ok thank you” and still didn’t honor the lower price on the tag insisted the computer was more accurate than every tag I found on the back wall with the exact same prices! Seriously false advertising Don’t waste your time. And I agree Customer service is terrible as well.
I wanted to buy boots and luckily they were on sale for 19.97! The sale lady informed me they were ringing up for 65 and when I showed her on the box that it said 19.97 she just stared at me. I told her I didn't want them if they weren't on sale and she said " ok bye" worst customer service!
Big, clean store with a middling selection of shoes. Poor customer service. Checked out while the store was empty and at least 2 sales people in the store. Asked the cashier to double check a shoe size that she sent someone to retrieve from the back of the store. I was rather curtly informed that the guy in back already did that. She did, however, double check the shoes in front of me. I was shocked at her tone and did not receive an apology of any sort. I will not be going back and do not recommend the store.
Do not shop here!!
Shoe Dept Encore is a US Shoe Store based in Chesterfield, Missouri. Shoe Dept Encore is located at 291 Chesterfield Pkwy W STE 180, Chesterfield, MO 63017, USA.
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