I am a regular customer at ULTA, I have been for many years. I've purchased thousands of dollars worth of beauty products from ULTA, however I had never had my eyebrows done at ULTA before four days ago. With that said- I made the unfortunate decision to have my eyebrows waxed at this location and the person did a horrendous job. Management has chosen to put the wrong person in this position. This is not the young lady's area of expertise. I will never trust ULTA's personnel to to do my eyebrows ever again. Needless to say I am disgusted with the outcome.
Rude, unknowledgeable staff. Soo glad there are two new locations in my area so I don't have to come back to this one.
I called ahead to see if they had the specific fragrance I wanted. They did and offered to set it aside for me. When I arrived, the store was very nice, well stocked and the associate at the front desk was friendly. I will come back here for future purchases.
I wish I could post no stars at all! I walked in no one helped me. They were the smallest ulta I have ever been to. Didn't have have of the stuff I needed or wanted. Their prestige section is a joke. I should have just gone to Walmart for the two items I actually found there. Also, I waited in line for like 20 or 30 minutes.... there were only 3 or 4 people in front of me. When the girl asked if I found everything, I told her not really and she asked if I needed help finding something. I told her no because you guys don't carry the items I need. I found the section.... it is tiny.
Wonderful location. And huge store and selection.
Ulta Beauty is a US Hair Care Studio based in Chesterfield, Missouri. Ulta Beauty is located at 46 THF Blvd, Chesterfield, MO 63005, USA.
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