Purchased a ring at Jerad's several years ago. The biggest "perk" in buying a ring at Jerad's is that you can trade the diamond back in for an "upgrade". We chose Jerad's because of this feature. We have been diligent in keeping up with service and checking, because we were told that is what we had to do for any upgrade. But, we were not told that in order to "upgrade" the new diamond has to be twice the purchase price! Say we purchased a $14,000 ring. The new one would have to be $28,000! This policy is ridiculous and I am sure that very, very few people are ever able to take advantage of it. In hindsight, I am sure this is the reasoning for it. Will not do any further business with Jerad.
I went to Jared to have a custom wedding band made to fit my engagement ring. I was told this process would take 6-8 weeks from start to finish, much to my disappointment the process took nearly 6 months! I started the custom design mid-August 2015 and finally picked up my finished product on February 15, 2016! During these six months, I received some of the most awful customer service I could ever imagine. The design process was horrible, there was a lot of back and forth and the employee helping me did not seem to listen to my ideas then threatened to charge me more money because I requested too many revisions! I was appalled and wanted to demand my money back and leave but we were so far into this process that I thought I should stick with it. After she "parted ways" with Jared half way through this process, I was passed along to another employee who seemed to understand what I wanted, I thought we were on the right track. This new employee went forward with creating a wax mold of my ring without my approval! The creation of this mold wasted another 3 weeks in this ongoing, dreadful process. I FINALLY got the manager involved and we got the ring completed. They soldered it together off center and because I am just over the entire process, I did not complain. Maybe I can have it fixed someday at a real jeweler who knows what they're doing and understands the value of customer service. During all of my months working with Jared, I made at least 3 phone calls to the store and was told they were too busy to help me and they would return my call. They never returned my calls. The entire process left a sour taste in my mouth and I will never purchase another product from this company. It seems that the sales reps think good customer service is offering you several bottles of water and hot chocolate every time you're in the store when, in fact, people just want you to return their phone calls and stick to the agreed upon schedule. Overall experience was AWFUL. Lost customer for life.
I went in to get my wedding bands made into a wrap on a Sunday, the lady that day was very pleasant and ensured me that it would be done on Monday and shipped to my local store overnight so I would have my rings by Tuesday. It’s wednesday and I haven’t heard from my local store, so I called this location to see what was going on with my rings- the girl I talked to today said they just shipped them out today so they would be at my local store in about four days.. very upset that my fiancé and I were told it would be done and in by Tuesday and now I won’t get them back until the 15th or later. My wedding is the next weekend, so I hope they’re in on time. I will not be using this Jared again or recommending them to anyone.
I bought my wife's wedding and engagement rings at Jared's and they will do everything they can to make you a satisfied customer. They offer a wide selection and their inspection and repair policy is great.
They had great customer svcs really had a good time buying a wedding set was surprise they sized the ring so fast the only negative was when we went back to pick up ring my girl was so excited the clerk met us at the door basically gave her the ring said that's it no box no bag nothing no congratulations or any thing luckily the manager seen us talked to us gave us a box and explained everything congratulated us made it better they need realize that one person can make or break the hole experience . It is late at night and I'm still kind of bothered by it especially for my girl!!!!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Chesterfield, Missouri. Jared The Galleria Of Jewelry is located at 975 Chesterfield Center, Chesterfield, MO 63017, USA.
Please contact with Jared The Galleria Of Jewelry using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jared The Galleria Of Jewelry opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Chesterfield