Travelling on the road for two months. Had a terrible experience in this store trying to get a warranty repair part. Skinny shaved head guy with glasses acted like he didn't want to help me out at all. I received a smart ass answer for every question I asked and just ended up walking out in disgust. Had great experiences at Sprint Stores in Seattle, WA and Short Pump, VA. This was the worst.
I was going to set-up my new lines of service on the internet, but I stopped by the store to ask a few questions. The sales rep offered me an additional $50 credit on top of the waived activation fees that the online offer already had. Against my better judgment I gave the retail store a chance. 9 months later, 4 discussions with the customer service reps, 3 employees and a manager later, still no $50 OR the activation fee credit that I would have gotten online. Terrible service.
I just had the worst customer service experience of my entire life and it happened in the Sprint store. The only reason I went to the store wast that my business account rep would not call me back to answer my questions. Thought I would go into the store to get things figured out but after waiting 30 minutes to speak to someone they knew nothing and then just ignored me until I left. Not only will I never go in this store I am taking my 10 business lines to another carrier and will never go back to Sprint.
Horrible service three out of the past four times that I have visited this store. I have gotten the impression that the employees as well as the management at this store are not interested in assisting you unless you are in the store to open a new account, add another line to your plan, or upgrade your phone. Essentially, if they are not making a commission there is absolutely no motivation for them to assist you. So unless you are planning on going there to do one of those three things I would highly recommend that you call Sprints' customer service department also known as the Care team instead. They are a million times more helpful and not driven by the dollar.
Dani, floor manager is WONDERFUL! My husband and I went in to the store yesterday to see about possibly upgrading early. She gave me a lot of information and was so helpful to give me options so that I could have a minimal cost. She was the best Sprint rep I have spoken to in the nine years I've had service with Sprint!
Sprint Store is a US Electronics Store based in Chesterfield, Missouri. Sprint Store is located at 17239 Chesterfield Airport Rd, Chesterfield, MO 63005, USA.
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