the absolute worst customer service I've ever had the misfortune of enduring IN MY LIFE. Allison was so rude, disrespectful, and generally disgusting....
My first two times going to Michelle for a Dermaplaning treatment were great but my third time I got some type of burn on my face and told her when I was leaving and she said just put some neosporin on it. It got worse as the night went on and when I called back to talk to her about it she acted like it was no big deal and said that I signed a waiver that I could be burned, cut, have bleeding and or bruising. I will not be returning after being blown off like that.
i really hope the owners take the time to look at the personal hygiene of the employees who work there. absolutely unprofessional.
I had such a better experience the first time I got my hair colored here and for previous haircuts in the past, so I was extremely disappointed with Saturday's results, the way I was treated, and upset with the unexpected additional charge.
This was not my first time at this salon, but it was the worst experience and I will not be going back.
The lash tint by Michelle was fantastic. The stylist Erin is very sweet, but I was not told about a charge for drying my hair, which added an additional cost from $51 to $77 at the front desk. I didn't ask for my hair to be dried (I was only asked if I wanted some mousse in my hair to add volume), so having to pay an extra $26 for a service I did not schedule or ask for was upsetting. I told the receptionist, and said she would put in a note and to tell the stylist next time, since they are supposed to ask you if you want a blow dry (I never got asked). After I paid and got in the car and looked up close in the mirror I saw my roots, which had just been done, and there were still white and light roots against the dark hair. I walked back inside and asked to cancel my next scheduled appointment and left crying (I have social anxiety and depression so being treated this way by the front desk doesn't help the situation).
I walked in Saturday morning and said hello and that I had an 8:30 appointment. The receptionist then told me I had a "fake" phone number on file and it needed to be updated. I have been through customer service training and business management classes when earning my degree, and this is not the proper way to treat your patrons - by accusing them of having a fake phone number when your phone number has been on file for quite some time and you have been called by them to confirm appointments in the past.
Wonderful, friendly salon! Khristel does an excellent job on my cuts and color, I always get the best compliments on my hair. Allyson is also excellent, and always very welcoming. This is the place to go if you want a relaxing day at the salon! Very talented crew here!!!!!
Love this salon! Great experience all around!
Bella Gente Salon is a US Beauty Salon based in Chesterfield, Missouri. Bella Gente Salon is located at 212 THF Blvd, Chesterfield, MO 63005, USA.
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